Refund and Returns Policy
Effective Date: September 29, 2026
At PrintNewTee, we accept eligible returns within the United States. This Refund and Returns Policy explains the return window, eligibility requirements, return process, refunds, replacements, and what to do if an order is damaged, incorrect, or not delivered.
This policy applies to all product categories sold by PrintNewTee, unless a specific product page clearly states that an item is not eligible for return.
Return Policy Overview
| Return Detail | Policy |
|---|---|
| Return Country | United States |
| Return Window | 30 days from the delivery date |
| Return Method | Return by mail |
| Return Shipping | Free for eligible returns |
| Return Label | Download and print |
| Restocking Fee | None |
| Refund Method | Original payment method |
| Refund Processing | 4–7 business days after receipt and inspection |
| Exchanges | Replacement for damaged, defective, or incorrect items |
30-Day Return Window
PrintNewTee accepts eligible returns within 30 days from the date your order is delivered.
To qualify, the return request must be initiated within this 30-day period.
If a product is not eligible for return, that restriction will be clearly stated on the applicable product page where relevant.
Return Eligibility
To be eligible for a standard return, an item should generally be:
- Unused and unworn.
- In its original condition.
- Returned with its original packaging when applicable.
- Free from damage caused after delivery.
- Accompanied by sufficient order information so we can identify the purchase.
Items that arrive damaged, defective, or incorrect are handled separately as described below. Please contact us promptly if there is a problem with the condition or accuracy of your order.
Non-Returnable Items
A return may not be accepted if the item:
- Has been worn or used beyond what is reasonably necessary to inspect it.
- Has been altered, washed, or intentionally damaged after delivery.
- Is returned outside the 30-day return window.
- Does not correspond to an order placed with PrintNewTee.
- Is specifically identified as non-returnable on its product page, where applicable.
If you are unsure whether your item qualifies, contact us before mailing it back.
How to Start a Return
You can start a return in either of the following ways:
By email:
Contact [email protected] with your order number, the item you wish to return, and the reason for your request.
By phone:
Call us at +1 (203) 762-4600 during our customer support hours.
Once your return is reviewed and approved, you will receive return instructions and access to a downloadable and printable return shipping label.
Please do not send a return to our address without first contacting us and receiving the applicable return instructions.
Return Shipping
PrintNewTee provides free return shipping for eligible returns within the United States.
After your return request is approved, you can download and print the provided return label and follow the return instructions.
There is no restocking fee for eligible returns.
Damaged or Defective Items
If your item arrives damaged or defective, contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the damaged or defective item when available.
After reviewing the information, we will provide the appropriate return or replacement instructions.
Eligible damaged or defective items may qualify for a replacement at no additional product cost or a refund, depending on the circumstances and availability.
Incorrect Items
If you receive a product different from what you ordered, contact us with your order number and details of the item received.
Photos may be requested to help us verify the issue.
Once confirmed, we will provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.
Orders Not Delivered
If your order has not arrived within the expected delivery timeframe, first review the tracking information provided in your shipping confirmation email.
If the tracking information does not resolve the issue, contact us at [email protected] or +1 (203) 762-4600.
Please provide your order number so we can review the shipment information and determine the appropriate next step. Depending on the circumstances, this may involve working with the shipping carrier, arranging a replacement, or issuing an applicable refund.
If tracking shows the package as delivered but you cannot locate it, please also check around the delivery location and with household members or neighbors before contacting us.
Exchanges and Replacements
We provide replacements for eligible items that arrive:
- Damaged.
- Defective.
- Incorrect.
Contact our customer support team before returning the item. We will review the issue and provide instructions for the replacement process.
For standard preference changes, please contact us to determine whether a return and new order is the appropriate option.
Return Inspection
Once your return arrives, we will inspect it to confirm that it meets the applicable return conditions.
We will notify you if additional information is required or if there is an issue with the returned item.
Approved returns will then proceed to the refund process.
Refund Method
Approved refunds are issued to the original payment method used for the purchase, including supported methods such as:
- PayPal
- Visa
- Mastercard
We do not charge a restocking fee for eligible returns.
Refund Processing Time
After the returned item is received and inspected, approved refunds are processed within 4–7 business days.
After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional posting time is determined by the payment provider.
If you have not received your refund after allowing sufficient processing time, please contact us with your order information.
Cancellations and Changes
If you need to request an order cancellation or change, contact us as soon as possible.
We will review the status of the order. A cancellation or modification may not be possible once the order has entered processing or has already shipped.
If an order has already shipped, the applicable return procedures described in this policy may be used after delivery if the item is eligible.
Contact Us
For questions about a return, refund, replacement, damaged order, incorrect item, or undelivered package, contact:
PrintNewTee
96 Charter Oak Dr
Wilton, CT 06897
United States
Email: [email protected]
Phone: +1 (203) 762-4600
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: Closed
