FAQ - Printnewtee

Effective Date: September 29, 2026

Welcome to the PrintNewTee FAQ. Below you can find answers to common questions about ordering, payments, shipping, tracking, returns, refunds, replacements, and customer support.

Ordering

How do I place an order?

Choose the product you would like to purchase, select the available options shown on the product page, add the item to your cart, and proceed to checkout.

Before submitting your order, please review your items, shipping address, contact information, shipping method, and payment details.

Will I receive an order confirmation?

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

Please check your spam or junk folder if you do not see the confirmation in your inbox.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at [email protected] or +1 (203) 762-4600.

We will review the status of your order. Changes or cancellations may not be possible once processing has begun or the order has shipped.

Products

How can I find information about a product?

Product-specific information is provided on the applicable product page. Please review the description, images, available options, and other information before ordering.

If you have a question that is not addressed on the product page, you can contact our customer support team.

Can product colors look different on my screen?

There may be slight differences between the colors displayed on a screen and the appearance of the physical product. Display settings, lighting, photography, and individual devices can affect how colors appear.

Payment

What payment methods do you accept?

Available payment methods are displayed during checkout and may include:

PayPal
Visa
Mastercard

The payment options available to you will be shown before you complete your purchase.

What currency are prices displayed in?

Prices on PrintNewTee are displayed in U.S. dollars (USD) unless otherwise indicated.

Is my payment information stored by PrintNewTee?

Payment information required to authorize a transaction is generally submitted through the applicable payment service or processor.

PrintNewTee may receive limited transaction information needed to administer your order, such as payment status and transaction reference information. Please review our Privacy Policy for additional details.

Shipping

Where does PrintNewTee ship?

PrintNewTee currently ships to addresses within the United States.

How long does order processing take?

Orders are generally processed within 1–4 business days.

Business days are Monday through Friday, excluding applicable public holidays.

What is your order cut-off time?

Our order cut-off time is 2:00 PM EST, Monday through Friday.

Orders submitted after the cut-off time may begin processing on the next business day.

What shipping methods are available?

We currently provide the following shipping options:

Shipping Method	Cost	Processing	Transit	Estimated Total Time
Standard Shipping	$7.00	1–4 business days	5–12 business days	6–16 business days
Express Shipping	$20.00	1–4 business days	2–6 business days	3–10 business days

Delivery timeframes are estimates and may be affected by carrier operations, weather, holidays, destination, or other transportation circumstances.

Do you offer free shipping?

Yes. Eligible orders of $90.00 or more qualify for free shipping.

The applicable free shipping option will be displayed at checkout when the order meets the required threshold.

Tracking and Delivery

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used during checkout.

Please allow some time after receiving the shipping confirmation for the carrier’s tracking information to update.

What should I do if my package has not arrived?

First, review the tracking information provided in your shipping confirmation email.

If your package has not arrived within the expected timeframe or the tracking information does not resolve the issue, contact us at [email protected] or +1 (203) 762-4600 with your order number.

We will review the available shipment information and help determine the appropriate next step.

What if tracking says delivered but I cannot find my package?

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

Around the delivery location.
With other members of your household.
With neighbors who may have accepted the package.
Any delivery notes provided by the carrier.

If you still cannot locate the package, contact our customer support team with your order information.

Returns

Does PrintNewTee accept returns?

Yes. PrintNewTee accepts eligible returns within 30 days from the delivery date.

Our return policy applies to all product categories unless a specific product page clearly identifies an item as non-returnable.

What condition must an item be in for a return?

For a standard return, the item should generally be unused, unworn, in its original condition, and returned with its original packaging when applicable.

Items damaged, defective, or incorrect upon delivery are handled according to the relevant procedures in our Refund and Returns Policy.

How do I start a return?

You can start a return in at least two ways:

Email: [email protected]
Phone: +1 (203) 762-4600

Please provide your order number and information about the item you wish to return.

Once an eligible return is approved, return instructions and a downloadable and printable return label will be provided.

Do I have to pay for return shipping?

No. PrintNewTee provides free return shipping for eligible returns within the United States.

Do you charge a restocking fee?

No. There is no restocking fee for eligible returns.

Refunds

How will I receive my refund?

Approved refunds are issued to the original payment method used for the order, including applicable PayPal, Visa, or Mastercard payments.

How long does a refund take?

After your returned item is received and inspected, an approved refund is processed within 4–7 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after we process it.

Damaged, Defective, or Incorrect Orders

What should I do if my item arrives damaged or defective?

Your order number.
A description of the problem.
Photos showing the damage or defect when available.

We will review the information and provide appropriate return, refund, or replacement instructions.

What should I do if I receive the wrong item?

Please contact our customer support team with your order number and details about the item you received.

We may request photos to help verify the issue. Eligible incorrect items may qualify for a replacement or refund.

Do you offer exchanges?

We provide replacements for eligible damaged, defective, or incorrect items.

For other changes, contact customer support so we can determine whether a return and new order is the appropriate option.

Privacy and Cookies

How does PrintNewTee handle my personal information?

Our Privacy Policy explains the types of information we may collect, how information may be used or shared, retention practices, and applicable privacy rights.

Does PrintNewTee use cookies?

Our website may use cookies and similar technologies to support functions such as shopping carts, checkout, preferences, website performance, and analytics.

Please review our Cookie Policy for more information.

Customer Support

How can I contact PrintNewTee?

If you have questions about products, orders, shipping, returns, refunds, or other store matters, please contact:

PrintNewTee
96 Charter Oak Dr
Wilton, CT 06897
United States